Instructions for restarting the communicator
The most common cause of disconnection between the meter and the NGEN HUB system at your location is an internet connection outage. In cases where the internet connection is functioning, it is necessary to restart the NGEN communicator.
To restart the communicator, follow the steps below.
Please check the functionality of your internet connection. If your internet is working, procced to step 2.
Open the Tesla Gateway cabinet by pressing the button located on the right side.
Inside the cabinet, you will find the RESET NGEN FLEX button. Hold the button for 2 seconds. This will restart the communicator. If you cannot locate the button, proceed to step 4.
If there is no RESET NGEN FLEX button in your cabinet, you will find a terminal clamp with a fuse. Open the clamp for a few seconds and then close it again. This will restart the communicator.
If the communicator has successfully established a connection, you will be notified via email within a few minutes.
Please check the functionality of your internet connection. If your internet is working, proceed to step 2.
Open the NGEN communication cabinet.
Inside the cabinet, you will find the RESET NGEN FLEX button. Hold the button for 2 seconds. This will restart the communicator. If you cannot locate the button, proceed to step 4.
If there is no RESET NGEN FLEX button in your cabinet, you will find a terminal clamp with a fuse. Simply open the clamp for a few seconds and then close it again. This will restart the communicator.
If the communicator has successfully established a connection, you will be notified via email within a few minutes.
If you do not recieve a confirmation message, it means that the communicator has still not established a connection with the meter. In this case, you can expect a call from NGEN customer support, where we will work together to find an appropriate solution.
In case of issues or questions, we are available at 080 4488 - tehnical support, press option 1, or via email at [email protected].
